Privacy Policy

Effective Date: 03.12.2022
Last Updated: 27.08.2025

At Cutelooks.lk, we are committed to protecting your privacy. This privacy policy explains how we collect, use, and safeguard your personal information when you visit and shop on our website. Please read this policy carefully to understand our views and practices regarding your data.

1. Information We Collect

We collect several types of information to provide and improve our services to you:

Personal Identification Information: When you place an order or contact us, we may collect details such as:

Name
Email address
Phone number
Shipping address
Billing information (credit/debit card information, if applicable)

Non-Personal Identification Information:

IP address
Browser type and version
Pages visited on our site
Time and date of visits
Time spent on pages

Payment Information: We collect payment details (e.g., credit card information) through trusted third-party payment processors. We do not store sensitive payment information on our website.

2. How We Use Your Information

We use the information we collect for various purposes, including:

Order Processing and Fulfillment: To process orders, payments, and delivery of your products.
Customer Support: To provide customer service, respond to inquiries, and address any issues you may have with your order.
Marketing and Promotions: To send you updates, promotional emails, or offers (you can opt out of these communications at any time).
Improving User Experience: To enhance our website and services based on user feedback and browsing behavior.

3. How We Protect Your Information

We take appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption: We use Secure Socket Layer (SSL) encryption to ensure that your sensitive data, such as payment details, is transmitted securely.
Access Control: We limit access to your personal information to employees and third parties who need it to process orders and provide services.

4. Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information. However, we may share your data with trusted third-party service providers who assist us in:

Payment Processing: Payment gateways that handle transactions securely.
Shipping and Delivery: Couriers or postal services to fulfill your orders.
Email Marketing: Third-party email service providers (with your consent) to send promotional emails.

We require all third parties to protect your information in accordance with this privacy policy.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience on our site. Cookies are small files that store certain data on your device to:

Track your preferences and improve your experience on the website.
Analyze website traffic using tools like Google Analytics.

You can manage cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can update or correct any inaccurate or incomplete information.
Right to Erasure: You can request that we delete your personal data, subject to legal obligations.
Right to Object: You can object to our processing of your data for marketing or other purposes.

If you wish to exercise any of these rights, please contact us at info@cutelooks.lk

7. Third-Party Websites

Our website may contain links to third-party websites. Please note that this privacy policy only applies to Cutelooks.lk. We are not responsible for the content or privacy practices of third-party websites. We encourage you to read the privacy policies of any linked websites.

8. Changes to This Privacy Policy

We may update this privacy policy from time to time. If we make significant changes, we will notify you by email or a notice on our website. Please review this page periodically for the latest updates.